Terms and Condition

Term and Conditions 

General information:
Canana Couture
CVR: 34676283
Email: info@cananacouture.com
Phone: +45 31121484


Prices
All prices are inclusive of 25% VAT and in Danish Kroner.

Payment Options
Payment can be made in the following ways:
• Dankort (Danish debit card)
• Visa Dankort
• Mastercard
• MobilePay
• Paypal
• Cash
• Anyday (installment payment). You can read more about Anyday here: https://www.anyday.io/
• Requisition / Approval / Subsidy
• Gift card

Delivery 
The delivery time for wigs found in our shop is approximately 28 days.
The delivery time for custom-made wigs is approximately 60 days.
The delivery time for products in Denmark is 1-3 business days.
The delivery time for products internationally is 3-4 business days.
We pack and send orders on all business days.
We do not send on weekends and holidays.
We reserve the right for discontinued items and delayed delivery times from our suppliers. Canana Couture cannot be held responsible for delays with shipping companies.

Store Pick-up
Store pickup is available at Studiestræde 57, 1554 Copenhagen V.
If you choose store pickup, the order must be picked up within 10 business days, otherwise the order will be canceled. Payment is only deducted when you pick up the order.


Incorrectly entered address for orders
If you have entered an incorrect address, postal code, or city, please contact us immediately. This can be done through this email: info@cananacouture.com

Cancelation Policy 
You have 14 days to cancel your order when shopping at www.cananacouture.com. The cancellation period expires 14 days after the day you received your goods or when they were collected at the post office/mailbox. If you have ordered multiple different items in one order, but they are delivered separately, the deadline runs from the day you receive the last item.
NOTE! You cannot cancel by simply refusing to accept the goods.

Returns
When returning the item and utilizing the cancellation right, it can only be done if the item is returned in the same condition as when you received it. The item must be returned to us without undue delay and no later than 14 days after you received the item. All items must be returned in their original packaging, with tags still attached. The cancellation right is forfeited if you have used the item in a way that significantly reduces its sales value. When returning, you are responsible for ensuring that the item is properly packaged, and you are responsible for the costs of the return. Remember to include the return form with your information.
If you wish to cancel your purchase, the item must be returned to:

Canana Couture
Studiestræde 57
1554 Copenhagen V
Denmark

Condition of the item when returned
To receive a full refund of the purchase amount, you must do the same as you would in a physical store. You may test the item, but not actually use it.

Refund of the purchase amount 
If you cancel your purchase, we will refund your money. In the case of a deterioration of value for which you are responsible, this will be deducted from the purchase amount. The refund will be made using the same payment method you used for the original transaction.

Warranty claims 
Warranty claims are regulated by the purchasing law. You can read the full purchasing law here. Specifically, warranty claims are regulated in sections 75a-86. If you want to learn more about warranty claims and the regulations behind them, you can read more on the Danish Competition and Consumer Authority's website, forbrug.dk, right here.
The item should be sent to:

Canana Couture
Studiestræde 57
1554 Copenhagen V
Denmark

If you want to make a complaint about your purchase, please contact Canana Couture via email: info@cananacouture.com
If we are unable to find a solution, you can submit a complaint to the Center for Complaint Resolution in Nævnenes Hus, Toldboden 2, 8800 Viborg.